Aestro User Agreement

1. Introduction and Acceptance of Terms

1.1 Welcome to Aestro! This User Agreement, Privacy Policy, and related legal documents ( hereinafter referred to as "this Agreement") are legal agreements between you (hereinafter "User" or "you") and PT AGU TECH DIGITAL ( hereinafter "we" or "Company") regarding your use of Aestro services.

1.2 Important Note: Please carefully read and fully understand each term of this Agreement before using the services. Your access, downloading, installation, or usage of the account constitutes your acceptance and agreement to be bound by this Agreement.

1.3 We reserve the right to revise this Agreement as necessary from time to time. If modifications are significant, we will notify you through reasonable means. Your continued use of the services after such modifications signifies your acceptance of the revised Agreement.

2. Service Description and Important Disclaimer

2.1 Aestro provides services including, but not limited to, horoscope readings, personal astrological chart interpretation, tarot card readings, spiritual guidance, and related content (collectively "Metaphysical Content").

2.2 You expressly understand and agree that all content and information provided through the services are for entertainment, leisure, and personal reference only and are not professional advice. We clearly state:

• a. Non-professional Advice: Content provided does not constitute medical, psychological, financial, legal, or any other professional advice.
• b. No Guarantee of Accuracy: We make no express or implied guarantees about the accuracy, reliability, completeness, or timeliness of Metaphysical Content.
• c. Personal Responsibility: You should independently evaluate and use the content of the services and are solely responsible for any decisions made based on it.

2.3 Services are provided "as is". To the maximum extent permitted by law, we disclaim all express or implied warranties.

3. Account Registration and Security

3.1 You need to register an account to use certain services. You agree to provide true, accurate, and complete registration information.

3.2 You must be at least 13 years old. If you are a minor, you must use the services with the consent and supervision of a parent or guardian.

3.3 You are responsible for maintaining the confidentiality of your account and are fully responsible for all activities that occur under your account.

4. Subscriptions, Payments, and Refund Policy

4.1 Subscription Types: We offer several paid subscription options (e.g., monthly, annually), which automatically renew.

4.2 Auto-renewal and Cancellation: Renewal fees will be charged at the end of each period to your linked payment method. Canceling subscriptions is your responsibility. You can cancel through the account settings page or the subscription management feature of the app store.

4.3 Refund Policy: Except as required by applicable law, all fees paid to us are final and non-refundable.

5. Cookie and Similar Technologies Policy

5.1 What are Cookies: Cookies are small text files placed on your device when you visit our website, used to store information on your browser. We also use other similar technologies like web beacons and pixel tags.

5.2 Why We Use Cookies:

5.3 Your Choices: Most web browsers allow you to control cookies through browser settings. You can delete existing cookies, be notified when a cookie is being sent, or block cookies entirely. Please note that disabling necessary cookies may interfere with certain core functions of our website.

6. Privacy and Data Handling

A. Privacy Policy

6.1 Information Collection: To provide you with services, we collect the following information:

• a. Information you provide: Registration information (name, email, birth data), payment information, user content.
• b. Information collected automatically: Device information, IP address, usage data, cookies information.

6.2 Information Usage: We use your information to provide and personalize services, process transactions, send notifications, improve services, and for legal compliance.

6.3 Information Sharing: We do not sell your personal information. We only share information in the following cases:

• a. With your consent.
• b. Shared with service providers bound by a Data Processing Agreement (DPA) under this Agreement.
• c. To comply with legal obligations.

6.4 Data Security and Retention: We take reasonable measures to protect your information. We only retain your personal information for the duration necessary to fulfill the purposes stated in this Agreement.

6.5 Your Rights: You may have the right to access, correct, delete, or limit the processing of your personal information. You can click here to submit a request.

B. Data Processing Agreement (DPA) Template - Binding for Third-party Service Providers

This section outlines the key terms of the data processing agreement required with third-party service providers (like cloud hosts, analytics providers, payment gateways) processing personal data on our behalf.

6.6 Scope of Processing: Service providers shall process personal data only according to our explicit written instructions ("Processing Purposes") and not for any other purposes.

6.7 Confidentiality and Security: Service providers must ensure their employees processing personal data are bound by confidentiality obligations. Service providers must implement appropriate technical and organizational measures to ensure security levels commensurate with the risk, preventing data destruction, loss, alteration, or unauthorized disclosure.

6.8 Sub-processing: Service providers must obtain our prior written authorization before engaging another processor (sub-processor). Service providers must enter into a written agreement with sub-processors having substantially similar data protection obligations and bear full responsibility for their sub-processors' conduct.

6.9 Data Subject Rights: Service providers shall assist us, within their capacity, by implementing appropriate technical and organizational measures to respond to data subjects exercising their rights (e.g., access, correction, deletion requests).

6.10 Security Incident Notification: Upon becoming aware of a personal data breach, service providers must notify us within 72 hours and provide sufficient information to allow us to fulfill our legal reporting obligations.

6.11 Data Deletion or Return: At the end of the processing services, service providers must delete or return all personal data, and delete existing copies, at our choice unless law requires the storage of the data.

6.12 Audit Rights: We have the right to inspect our service providers' compliance with this Agreement's terms through audits or require independent audit reports.

7. User Consent Record Template

To fulfill compliance obligations, we record user consent as follows. When you agree to this Agreement, the following record is generated:

8. Limitation of Liability

8.1 To the maximum extent permitted by law, we, our affiliates, directors, employees, or agents are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use or inability to use the services.

8.2 Our total liability to you under this Agreement does not exceed the total fees you paid for the services in the twelve (12) months preceding the event giving rise to the liability.

9. Arbitration and Dispute Resolution

9.1 Negotiation: Before initiating any formal proceedings, both parties agree to first attempt to resolve disputes amicably.

9.2 Arbitration: If negotiation fails to resolve, unless prohibited by law, you agree that any and all disputes will be resolved by binding individual arbitration. Arbitration will take place in Indonesia.

9.3 Waiver of Class Actions: You expressly waive the right to participate in any class actions, joint actions, or collective proceedings in arbitration or litigation.

9.4 Opt-out: You have the right to opt-out of this arbitration clause within thirty (30) days of first accepting this Agreement by sending written notice to admin@agutech.work.

10. Governing Law and Jurisdiction

The interpretation, validity, and enforcement of this Agreement are governed by the laws of the Republic of Indonesia. If the arbitration clause is found unenforceable, both parties agree to submit disputes to the exclusive jurisdiction of the Central Jakarta District Court in Indonesia.

11. Miscellaneous Terms

11.1 Assignment: We may assign our rights and obligations under this Agreement to an affiliate or third party in the event of a merger or acquisition.

11.2 Severability: If any provision of this Agreement is found to be invalid, it should be modified to reflect the parties' intentions, with the remaining provisions continuing in full force and effect.

11.3 Entire Agreement: This Agreement constitutes the entire agreement between you and us regarding the services.

11.4 Contact Us: If you have any questions about this Agreement, please contact us at admin@agutech.work.